Returns

All items are checked before they are sent out and I am sure that you will be absolutely delighted with your jewellery, but if for any reason you are not completely satisfied with your order I will do all I can to help.

If you would like to exchange or refund, please return the item to us in its original condition within 14 days of receipt for an exchange or refund. Please include a reason for return.

Simply return your order within 14 days of receiving it and I will be happy to issue you a full refund. All jewellery must be returned as new, unworn and undamaged, in perfect saleable condition and with all its original packaging. 

You’ll have to pay postage costs, we recommend using a tracked, insured service, such as Royal Mail’s Special Delivery, and do keep proof of posting!  We cannot be held responsible for items that are lost in transit whilst being returned to us.

Prior to return, please contact me to make me aware of the return and reason for it.

Once we’ve received your return, we aim to process your refund or (stock permitting) your exchange within 5 working days.

Please ensure that the items are safely packaged and returned to us using a signed for delivery service .  

In the case of exchanges, a re-delivery charge will apply of £5 to UK addresses.

Knowing your correct ring size is so important. You can find out how to measure your ring size here .

Alternatively, any High Street jeweller will be able to check it for you. Still not sure? Then contact us for advice. 

Items that cannot be returned:

Commissions:

Jewellery that has been specially created to your own requirements or personalised cannot be returned.

Earrings:

I regret that for hygiene reasons under UK Health and Safety law, earrings for pierced ears cannot be returned.

Sorry!

Refunds will be made to the same credit/debit card that the payment was made from.

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To find out your ring size click here